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FREQUENTLY ASKED QUESTIONS

How are the products made?

Once you’ve chosen your product preferences and placed your order, the Naylor & Fay team then get busy making each individual order by hand in our workshop with love and care.

How long will my order take?

We make each switch and socket to order, based on your very own design. We endeavour to complete each order within five days of receiving it. However, if you’re placing a large order or at particularly busy times of year, it might take longer. We’ll always keep you up to date with how your order is progressing though. If you’re working on an urgent project and need the products sooner than the estimated delivery time, call us on 01457 854440 and we’ll do everything we can to help you.

I have a really specific request for the design of my switches and sockets – can you offer this?

Our range of switches and sockets, along with the choice of materials and finishes, mean there are 40 different combinations of products you can choose from. If the options available aren’t quite right for your project though, call us on 01457 854440 or email info@naylorandfay.co.uk and we’ll be happy to discuss your bespoke requirements.

I’ve received my order but the switches and sockets don’t look like how I expected them to – what can I do?

Given that wood is a natural material and the fact that every timber surround is made by hand, there will always be a slight variation between products. However, if your order isn’t what you were expecting, please get in touch and we’ll only be too happy to help resolve any issues.

Is there somewhere I can look at the products before I place my order?

We hope you’ll find the photographs on our website useful in helping you designs your switches and sockets. Although we don’t have a presence in a bricks and mortar store, if you’re able to visit our workshop in Glossop we’ll be happy to talk you through the different products, materials and finishes. We can send colour swatch samples for the different wood finishes for a small charge that is refundable if an order is placed.

Where are your materials sourced?

All our timber is sourced from suppliers that have been certified by the Forestry Stewardship Council an international, non-governmental organisation dedicated to promoting responsible management of the world’s forests. This means that we can be sure that all our wood comes from responsible sources.